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Terms & Conditions
When signing up for a class, trip, or program and/or purchasing products you are authorizing charges to your credit card. Refund & Cancellation terms will be displayed to you at the time of purchase, but are repeated here for clarity:
There is a 7-day cancellation policy for all Clinics, Classes, Lessons, & Day Camps and a 28-Day cancellation policy for all overnight Adventure Trips. Any cancellation made before this time will receive a full refund (minus a $5 per person PER CLASS DAY cancellation fee – for example a 2-day class would have a $10 fee per person, a 3-day class would have a $15 fee, etc). Reschedules/transfers will also be charged the $5 fee PER DAY outside of the 7/28 day period as well. Once within the cancellation period (7 days or 28 days respectively), there will be no transfers, reschedules, or refunds allowed. REGARDING TARDINESS: Being more than 10 minutes late to a class, lesson, or trip shall constitute a no-show and forfeiture of all funds. We work hard to give our clients a great experience, but we cannot do that for all participants if some show up late. If you are more than 10 minutes late to your reservation, you will be turned away and will not be eligible for a refund, reschedule, or compensation of any kind. Please respect the other students in your program and your instructors schedule, and BE ON TIME.
Gift Certificate Use/Refund Policy
Adventure Out abides by California state law regarding the sale of gift certificates pursuant to Civil Code Sections 1749.45-1749.6, as well as the standard California “buyers remorse” statute of 3-business days. To clarify:
-Gift Certificates may be refunded in full to the PURCHASER only (not the recipient) if the refund is requested by the purchaser within 3 business days of purchase. After 3 business days, all sales are final.
-Gift Certificates do NOT expire (unless they were given away for free/donated for promotional purposes, in which case certain restrictions may apply – purchased gift certificates do not expire).
-Gift Certificates will always be honored at their paid dollar value – prices of Adventure Out’s services may increase at any time and do not affect the value of a gift certificate.
-Gift Certificates are not redeemable for cash unless the unused balance is $10 or less.
-If a Gift Certificate recipient uses a gift certificate and has an unused balance greater than $10, a new gift certificate will be issued for the unused balance.
Physical Product Refund and Shipping Policy
All online product orders will be shipped within 2 business days. There is a 28 day return period from the ship date to receive a refund for a physical product (classes/trips do not involve shipping of any items). Return shipping costs are the responsibility of the buyer.